Digital Products & Guided Experiences

Digital downloads, reflection workbooks, guided meditations, recordings, memberships, courses, and other immediately accessible digital materials are nonreturnable and nonrefundable once purchased.

Please review the product description carefully before completing your order. A refund will not be provided because a customer changed their mind, no longer wants the product, did not use the product, or expected different content than what was clearly described.

If you experience a technical problem accessing your purchase, please contact us so we can help restore access or resend the purchased files when appropriate.

Spiritual & Personal Outcomes

Our spiritual resources, guided experiences, rituals, meditations, educational materials, and intention-based products are designed to support reflection, empowerment, creativity, and personal practice.

Individual experiences and results will vary. Purchasing or using an offering does not guarantee a particular spiritual, emotional, romantic, financial, professional, physical, energetic, or personal outcome.

Refunds will not be issued because an offering did not create an expected manifestation, transformation, feeling, result, response, or timeline.

Your choices, circumstances, consistency, interpretation, participation, and personal decisions remain your own responsibility.

Beauty, Ritual & Personal-Care Products

For hygiene, safety, energetic, and quality-control reasons, beauty, body, ritual, fragrance, cosmetic, and personal-care products cannot be returned or exchanged.

This policy applies to both opened and unopened products unless an item arrived damaged, defective, or materially different from what was ordered.

Product color, fragrance, texture, appearance, and packaging may vary slightly between screens, photographs, batches, and handmade preparations. Minor variations are not considered defects.

Damaged, Defective or Incorrect Orders

Although general returns are not accepted, please contact us within seven calendar days of delivery if your physical order arrives damaged, defective, or incorrect.

Please include the following information:

• Your full name and order number
• A clear description of the issue
• Clear photographs of the product and packaging
• A photograph of the shipping label when relevant

After reviewing the claim, we may offer a replacement, store credit, or refund when appropriate.

Please do not discard the product, packaging, or shipping materials until your request has been reviewed.

Shipping & Delivery

Original shipping charges are nonrefundable unless the issue resulted from an error on our part or a refund is otherwise required by applicable law.

Lai Creative Co. is not responsible for delays or delivery disruptions caused by the shipping carrier, severe weather, incorrect addresses, restricted access, or circumstances outside our reasonable control.

If an order is returned because the customer provided an incomplete or incorrect address, additional shipping charges may be required before the order is sent again.

Order Cancellations

Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee that a cancellation request can be completed.

Digital orders cannot be canceled after access or delivery has been provided. Physical orders cannot be canceled after fulfillment, preparation, or shipment has begun.

Unauthorized Purchases

If you believe a purchase was made without your permission, contact your payment provider promptly and email us with the relevant order details so the matter can be reviewed.

Please contact us before initiating a payment dispute when the concern involves missing access, a damaged item, or an order error that we may be able to resolve directly.

Exceptions Required by Law

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.